Last Updated: September 9th, 2025

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At Nautical Nomads, every product is made-to-order just for you. Because of this, we generally do not accept returns or cancellations. Please read the policy carefully to understand when returns or refunds may apply.

 

Eligible Returns & Refunds

• Defective, Damaged, or Incorrect Items: If your product arrives damaged, defective, or not as described, you may request a replacement or refund within 30 days of the delivery date. Proof (such as photos) may be required.

• Lost Packages: If your order never arrives, please contact us within 30 days of the estimated delivery date so we can investigate.

 

Non-Returnable Items

For health and hygiene reasons, the following cannot be returned:

• Face masks

• Any other sealed personal-use products once opened

• Custom or personalized products (unless defective or damaged)

 

What’s Not Covered

• Size or style exchanges

• Buyer’s remorse (change of mind)

• Discretionary returns (if accepted, all costs—including return and reshipping—are your responsibility)

 

Conditions for Returns

If a return is approved, the following conditions apply:

• Items must be unused, unwashed, and in their original packaging.

• Return shipping costs are the customer’s responsibility unless the return is due to our error (defective, damaged, or incorrect product).

• Unclaimed orders or orders returned due to an incorrect address are not eligible for refund and may be donated after 30 days.

 

Refund Process

• Approved refunds are issued back to your original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

 

How to Start a Return

To request a return, replacement, or refund, please contact us at nauticalnomadss@gmail.com within 30 days. Include your order number and photos (if applicable). We’ll review your request and respond promptly.

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Please see FAQ for more information and clarification regarding returns