FAQ
Last updated: September 9, 2025
🛒 Orders & Payments
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All products are made-to-order. Once you place an order, it’s sent straight to production.
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We accept secure online payments through trusted providers.
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Prices are listed in USD and may include taxes or fees depending on your location.
🚚 Shipping & Delivery
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Orders ship directly from our print partners.
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Delivery times vary by location and carrier.
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Once your order is handed to the carrier, the risk of loss/delay passes to you.
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If your order hasn’t arrived within 30 days of the estimated delivery date, contact us. This excludes PO Boxes and APO/AP addresses.
🔄 Returns & Refunds
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Because items are custom-made, we do not accept returns for buyer’s remorse or size exchanges.
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If your item arrives damaged, defective, or incorrect, contact us within 30 days with photos and we’ll replace or refund it.
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Lost packages must be reported within 30 days of the estimated delivery date.
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For health and hygiene reasons, face masks and other sealed personal-use items cannot be returned.
⚖️ Your Rights & Our Responsibility
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Products are sold as-is, but we’ll make things right if something is wrong with your order.
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Our liability for any claim is limited to either $100 USD or the amount you paid for the item—whichever is less.
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Full legal terms are always available for you to review.
📌 Tip: For the fastest help with an order, email us at nauticalnomadss@gmail.com with your order number and photos.
Privacy Notice:
When you shop in our store or book a service, we collect personal information such as your name, email, address, payment details, and booking information. We use this to fulfill your orders, schedule and provide services, deliver galleries, process payments, and communicate with you.
We may share your information with trusted service providers, including Wix (our website host), Printful (for merchandise production and shipping), payment processors, booking tools, and email providers. We do not sell your personal information.
You have rights under U.S. and international privacy laws, including the right to access, correct, or request deletion of your data. You may also opt out of marketing at any time.
For more details, please see our full [Privacy Policy].
Cookie Policy:
Nautical Nomads uses cookies and similar technologies on our website to make it work properly, keep your cart and bookings functional, remember preferences, analyze traffic, and improve performance. We and our partners may also use cookies to deliver and measure ads.
You can manage or disable cookies in your browser settings. Some features may not work without them. Certain browsers support a Global Privacy Control (GPC) signal, which we honor where required by law.
For more details, please review our full [Privacy Policy].
